Frequently Asked Questions
What products does Camp Escape sell?
We offer a range of camping essentials including tents, air mattresses, sleeping bags, duck down jackets and other outdoor gear.
Do you ship Australia-wide?
Yes, we deliver to customers across Australia.
Do you offer international shipping?
Yes, we ship to selected international destinations.
How long does shipping take within Australia?
Most Australian orders arrive within 1–2 weeks.
How long do international orders take?
International orders generally take 2–4 weeks to arrive.
Will I receive tracking information?
Yes, tracking details will be provided when available once your order has been dispatched.
How long do international orders take?
International orders generally take 2–4 weeks to arrive.
Will I receive tracking information?
Yes, tracking details will be provided when available once your order has been dispatched.
Can I change my order after placing it?
Please contact us as soon as possible. Changes may not be possible once your order has been processed.
Email: orders@campescape.au
Can I cancel my order?
Orders can only be cancelled before they have been processed or shipped.
What payment methods do you accept?
We accept secure payment methods available during checkout.
Credit Card/ Mastercard / PayPal
What should I do if my item arrives damaged?
Please contact us within 48 hours of receiving your order and provide photos of the damaged item.
Do you offer refunds for change of mind?
We generally do not provide refunds for change of mind, so please choose carefully before ordering.
Are your duck down jackets suitable for winter camping?
Yes, our duck down jackets are designed to provide warmth and comfort during cold weather adventures. Perfect during day & night. Can also be use for sleeping with sleeping bag & air mattress on a cold winter night.
How do I choose the right sleeping bag?
Consider the season, temperature range and your preferred sleeping style when selecting a sleeping bag.
Are your air mattresses suitable for camping?
Yes, our air mattresses are designed to provide extra comfort for camping trips and outdoor adventures.
Can beginners shop at Camp Escape?
Absolutely. We offer gear suitable for both first-time campers and experienced outdoor enthusiasts.
Do you test the products you sell?
We are passionate campers and carefully select products that are practical for real camping experiences.
Which states do you frequently camp in?
We regularly camp throughout New South Wales and Victoria.
What if my package is delayed?
Delivery times are estimates only. Delays can occasionally occur due to courier networks, weather or peak periods.
How can I contact Camp Escape?
You can reach us through our Contact page and we'll be happy to assist.
Or call or email us at:
0413422619
orders@campescape.au
Why choose Camp Escape?
Because we love camping ourselves and understand the importance of reliable, comfortable and practical camping gear for every adventure.
What our customers say
Jason M – Newcastle, NSW
"Camp Escape made it easy to find everything we needed for our family camping trip. The quality of the gear exceeded our expectations and delivery was quick. We'll definitely be ordering again."
Sarah T – Geelong, VIC
"I purchased a sleeping bag and air mattress for our weekend getaway and couldn't be happier. Everything was comfortable, easy to set up and exactly as described."
Ben C – Gold Coast, QLD
"As someone who camps regularly, I appreciate stores that understand what campers actually need. Camp Escpe has a great range and excellent customer service."
Emily R – Wollongong, NSW
"We recently bought a tent for a group camping trip and it performed brilliantly. Great value and a smooth shopping experience from start to finish."
Luke H – Ballarat, VIC
"The duck down jacket I ordered was perfect for the colder nights around the campsite. High-quality products and fast shipping."
Megan W – Sunshine Coast, QLD
"Love supporting a business run by fellow campers. You can tell the products have been chosen by people who actually spend time outdoors. Highly recommended."